Refund policy
Last Updated: October 15, 2026
This Refund & Warranty Policy applies to repair services purchased through LithiumBatteryRepair.com, operated by Volt Core Inc. (“Volt Core,” “we,” “us,” or “our”). Unless specifically stated otherwise, customers are purchasing a repair service for a customer-owned battery or component, not a new or replacement battery.
1. Cancellation Before Shipping
If you purchase a repair service and cancel before shipping your battery or component to Volt Core Inc., you may request a full refund, provided repair work has not begun and Volt Core Inc. has not incurred service-specific costs on your behalf.
2. Cancellation After We Receive the Battery
If Volt Core Inc. has received the battery but repair work has not yet begun, the customer may request cancellation. The return shipment is covered by the return shipping charge paid at checkout and is not charged or deducted a second time. Reasonable actual packaging/material costs may be deducted from the amount paid. Any remaining eligible service amount will be refunded.
3. Cancellation After Repair Work Has Started
Once Volt Core Inc. has opened the battery or begun diagnostic, disassembly, testing, charging, balancing, electronic repair, soldering, programming, data processing, BMS work, or another repair procedure, the repair service is considered in progress and the repair-service charge becomes non-refundable at the customer's request.
If the customer requests that Volt Core Inc. stop work after the repair has begun, Volt Core Inc. may stop the repair and return the battery. The return shipment is covered by the return shipping charge paid at checkout and is not charged a second time. Reasonable actual packaging/material costs will be the customer's responsibility.
This provision does not apply when Volt Core Inc. determines that the battery cannot be successfully repaired. In that situation, the Non-Repairable Battery provisions below apply.
4. Non-Repairable Batteries
If Volt Core Inc. determines that a battery cannot be successfully repaired, no diagnostic or bench-testing fee will be charged, unless a different fee was clearly disclosed before purchase. The return shipment is covered by the return shipping charge paid at checkout and is not charged or deducted a second time. Reasonable actual packaging/material costs may be deducted from the amount paid. Any remaining eligible service amount will be refunded.
5. Wrong, Ineligible, or Declined Batteries
Volt Core Inc. reserves the right to decline a battery that is incorrect, ineligible, physically unsuitable, previously opened, tampered with, modified, previously repaired, or otherwise does not meet the applicable service requirements. If service is declined, the return shipment is covered by the return shipping charge paid at checkout and is not charged or deducted a second time. Reasonable actual packaging/material costs may be deducted from the amount paid. Any remaining eligible service amount will be refunded.
6. Completed Repair Services
Once a repair has been successfully completed and the battery has passed Volt Core Inc.'s applicable testing procedures, the completed repair service is generally non-refundable, except where a valid warranty claim applies.
A customer's decision that they no longer want or need the repaired battery does not qualify the completed service for a refund. A continued vehicle malfunction does not, by itself, establish that the battery repair was unsuccessful.
7. 30-Calendar-Day Limited Repair Warranty
Unless a different warranty period is clearly stated on the applicable service page, repairs performed by Volt Core Inc. include a 30-calendar-day limited repair warranty. The warranty begins on the date carrier tracking shows that the repaired battery was delivered to the customer.
The warranty applies only to the specific repair performed by Volt Core Inc. and the failure addressed during that repair. It does not constitute a warranty of the entire battery, every internal component, or the customer's vehicle.
8. Complete Vehicle Scan Report Required
To initiate a warranty or repair-related refund claim, the customer must provide Volt Core Inc. with a complete vehicle diagnostic scan report showing available vehicle systems, modules, and diagnostic trouble codes (DTCs).
A photograph, screenshot, or description of a single fault code may not constitute a complete vehicle diagnostic scan report. The complete scan report must be provided before Volt Core Inc. authorizes a warranty return or provides a prepaid warranty shipping label.
Providing a scan report does not automatically establish that the repaired battery is defective or that a refund is due. Final warranty determination may require physical inspection and testing by Volt Core Inc.
9. Warranty Return Authorization
Customers should not return a battery for warranty evaluation without authorization from Volt Core Inc. After reviewing the required complete vehicle scan report and other reasonably requested information, Volt Core Inc. will determine whether a warranty return should be authorized.
If authorized, Volt Core Inc. will provide a prepaid shipping label and return instructions. The customer remains responsible for safe packaging and compliance with applicable transportation requirements.
10. Confirmed Warranty Failure
If Volt Core Inc. confirms that the specific repair performed by Volt Core Inc. failed during the applicable warranty period, Volt Core Inc. will first attempt to correct the covered failure at no additional repair labor charge.
Volt Core Inc. will cover applicable shipping associated with an approved and confirmed warranty repair. If Volt Core Inc. determines that the covered failure cannot be successfully corrected, the customer may be eligible for a refund of the amount originally paid for the applicable repair service.
11. No Covered Defect Found
If Volt Core Inc. determines that the original repair is functioning correctly and no covered warranty defect is found, the claim will not be considered a covered warranty repair.
No additional diagnostic or bench-testing fee will be charged unless specifically agreed beforehand. The customer will be responsible for actual return shipping costs and reasonable actual packaging/material costs required to return the battery.
12. Warranty Exclusions
- Incorrect installation
- Reverse polarity
- Improper jump-starting
- Overvoltage or electrical surge
- Charging-system faults
- Vehicle wiring faults
- Short circuits
- Water or liquid intrusion
- Fire or excessive heat
- Accident or impact damage
- Physical damage occurring after delivery
- Improper storage or handling
- Vehicle faults unrelated to the repair
- Failure of another battery component not included in the original repair
- Unauthorized modification or repair
- Opening or tampering with the battery after repair without written authorization from Volt Core Inc.
13. Third-Party Expenses
To the maximum extent permitted by applicable law, the warranty does not cover battery removal or installation labor, vehicle diagnostics, third-party programming or coding, towing, rental vehicles, transportation expenses, storage charges, loss of vehicle use, lost income, business interruption, or other incidental or consequential expenses.
14. Lost Return Shipments
If a return shipment arranged by Volt Core Inc. is confirmed lost by the carrier and the battery cannot be recovered, Volt Core Inc. will handle the applicable carrier claim and the customer will receive a 100% refund of the amount paid for the applicable repair service.
15. Unresponsive Customers
If Volt Core Inc. requires additional information, authorization, or a decision and the customer does not respond within 5 business days, Volt Core Inc. reserves the right to close the repair order and return the customer's property to the shipping address associated with the order.
The return shipment is covered by the return shipping charge paid at checkout and is not charged or deducted a second time. Reasonable actual packaging/material costs may be deducted from the amount paid. Any remaining eligible service amount will be refunded.
16. Refund Method and Processing
Approved refunds will generally be issued to the original payment method. Volt Core Inc. will generally process an approved refund within 3-5 business days after authorization. Banks, credit card companies, payment processors, and other financial institutions may require additional time for the refund to appear.
17. Payment Disputes and Chargebacks
Customers who believe there is a problem with a repair or transaction should contact Volt Core Inc. and allow us a reasonable opportunity to review the matter under this Refund & Warranty Policy.
Volt Core Inc. may provide relevant order records, tracking information, customer communications, diagnostic information, photographs, testing records, and applicable policies to payment processors or financial institutions when responding to a payment dispute.
18. Contact Us
Volt Core Inc.
1761 N Young Circle, Ste 3
Mailbox #315
Hollywood, FL 33020
USA
Email: info@lithiumbatteryrepair.com
Website: LithiumBatteryRepair.com