Refund policy

Return & Refund Policy 

We specialize in advanced automotive lithium battery repair and replacement services. Because our products and services involve electronic components and high-value batteries, our return conditions differ from standard retail policies. Please read this policy carefully before making a purchase.

1. Return Request Window

You have 30 days from the date you receive your item to request a return.

To start a return, email us at n8nmp8@gmail.com.
Items sent back to us without prior approval will not be accepted.

All approved returns must be shipped to:

📍 Attn: AutoElectronics
120 N Compass Way, Apartment 120
Dania Beach, FL 33004, USA

2. Returns for Purchased Batteries

To be eligible for a return, the battery must be:

  • In the same condition you received it

  • Unopened and uninstalled

  • Not tampered with or modified

  • Free of physical damage

  • In the original packaging

  • Accompanied by proof of purchase

We do not accept returns for:

  • Installed batteries

  • Batteries that have been opened, programmed, altered, or tested improperly

  • Batteries with broken seals, missing labels, or signs of tampering

  • Physical damage caused by installation or handling

3. If the Battery Appears “Not Working”

Because modern lithium batteries communicate through the vehicle’s CAN system, a battery cannot be diagnosed by voltage alone.

If you believe the battery you purchased is not working:

You must provide the following:

  1. A full diagnostic scan report from the vehicle

    • Must include battery faults, charging system faults, and live data

  2. Send the scan report to n8nmp8@gmail.com

Refund or Replacement Approval

Our technicians will review the scan report and determine whether the issue is battery-related.

If we confirm it is a battery fault, we will authorize one of the following:

  • Return for a replacement

  • Return for inspection

  • Return for a refund

Refund Conditions

If a refund is approved:

  • Shipping fees (both directions) are non-refundable

  • Payment processor/transaction fees are non-refundable

  • Battery must be returned unopened, untampered, and in original condition

No refund is processed without:

  • A valid scan report

  • Our written confirmation that the issue is battery-related

4. Repair Services (Customer Sends Their Battery)

When you order a repair service, you are authorizing us to diagnose and perform a repair attempt on your battery.

Repair service conditions:

  • Customer is responsible for shipping the battery to us

  • Repair turnaround time is 2–3 business days after the battery arrives

  • Once repaired, we ship the battery back to you

Refunds for Repairs

Because repairs involve labor, diagnostics, equipment time, and data work:

  • Repair service fees are non-refundable once the repair attempt has been performed

  • If a repaired battery shows issues, you must provide a full vehicle scan report for evaluation

  • If the issue is related to the repair, we may offer:

    • A re-evaluation and second repair attempt

    • A partial or full refund of the service fee only, at our discretion

  • Shipping fees are non-refundable

We are not responsible for:

  • Additional labor charges at dealerships or repair shops

  • Vehicle programming costs

  • Other unrelated diagnostic fees

5. Exchanges

If you ordered the wrong battery model and the item is unopened and unused, contact us at n8nmp8@gmail.com.

Most exchanges work in two steps:

  1. Return the unopened item (after approval)

  2. Place a new order for the correct battery

6. Damaged or Incorrect Items

Inspect your package when it arrives.
Contact us immediately if:

  • The product is damaged

  • The wrong item was received

  • The package appears mishandled

We will evaluate the issue and assist with a replacement or carrier claim.

7. Lithium Battery Shipping Compliance

Lithium batteries must be shipped according to carrier regulations.

Customers returning batteries are responsible for:

  • Proper packaging

  • Correct labeling

  • Using a carrier that accepts lithium battery shipments

Packages that arrive damaged due to improper packing may be rejected.

8. Refund Processing Time

Once your return is inspected, we will notify you of approval or denial.

If approved:

  • Refunds are issued to the original payment method within 10 business days

  • Banks and credit card companies may take additional time to post the refund

If more than 15 business days pass after approval, contact us at n8nmp8@gmail.com.

9. International Orders

If you begin shipping to the European Union, we can activate a 14-day cooling-off addendum.
Currently, our policy applies to U.S. customers only.