Shipping policy

Last Updated: October 15, 2026

This Shipping Policy applies to repair services purchased through LithiumBatteryRepair.com, operated by Volt Core Inc. (“Volt Core,” “we,” “us,” or “our”).

LithiumBatteryRepair.com provides mail-in automotive lithium battery and related electronic component repair services. By purchasing a repair service and shipping a battery or other component to Volt Core Inc., you agree to this Shipping Policy.

1. Shipping Your Battery to Us

Customers are responsible for arranging and paying for shipping of their battery or component to Volt Core Inc.

Customers may use the shipping carrier of their choice. Unless specifically stated otherwise, Volt Core Inc. does not provide prepaid inbound shipping labels.

Ship batteries and components for repair to:
Volt Core Inc.
1761 N Young Circle, Ste 3
Mailbox #315
Hollywood, FL 33020
USA

Please include your order number inside the package. Questions before shipping can be sent to info@lithiumbatteryrepair.com.

The customer is responsible for ensuring that the battery is safe and legally permitted to be transported using the selected carrier and shipping method.

Purchasing a repair service from LithiumBatteryRepair.com does not mean that a battery is safe or legally permitted to be shipped.

Customers are responsible for complying with all applicable carrier requirements, packaging and labeling requirements, lithium battery transportation rules, hazardous-material regulations, and other applicable shipping restrictions.

2. Packaging Responsibility

Customers are responsible for safely and adequately packaging batteries and components shipped to Volt Core Inc.

The customer is responsible for protecting the battery against movement, impact, moisture, terminal contact, short circuits, and other reasonably preventable shipping damage.

Volt Core Inc. is not responsible for damage caused during inbound transportation or by inadequate or improper packaging.

If a battery arrives damaged, we may photograph and document its condition and contact the customer before beginning service.

If shipping damage makes the battery unsafe or unsuitable for service, Volt Core Inc. reserves the right to decline the repair.

Because the customer arranges the inbound shipment, claims for loss or damage occurring during inbound transportation are the customer's responsibility and must be handled with the carrier selected by the customer.

3. Unsafe Batteries

DO NOT SHIP A BATTERY THAT IS UNSAFE FOR TRANSPORTATION.

  • Swollen
  • Leaking
  • Punctured
  • Burned or fire damaged
  • Severely crushed or physically damaged
  • Showing exposed or damaged cells
  • Showing signs of thermal damage
  • Otherwise prohibited or unsafe for transportation

The customer is responsible for determining whether a battery may legally and safely be shipped. Volt Core Inc. reserves the right to refuse service on any battery that presents a safety concern.

4. Repair Eligibility

Each repair service offered on LithiumBatteryRepair.com may have specific eligibility requirements. These requirements may include the correct battery model or part number, acceptable physical condition, no previous opening or tampering, no prior repair attempts, and other service-specific conditions.

Customers are responsible for reviewing the applicable service description and eligibility requirements before purchasing the service and shipping their battery.

Volt Core Inc. reserves the right to decline service if a battery does not meet the requirements of the repair service purchased.

Previously opened, modified, tampered-with, or previously repaired batteries are not automatically accepted. Volt Core Inc. reserves the right to inspect the battery and determine whether the repair can reasonably be performed.

5. Wrong, Ineligible, or Declined Batteries

If a customer sends the wrong battery, selects the wrong repair service, sends a battery that does not meet the service requirements, or sends a battery that Volt Core Inc. declines to repair, the battery will be returned to the customer unless otherwise agreed in writing.

The return shipment is covered by the return shipping charge paid at checkout (see Section 8) and is not charged or deducted a second time. Reasonable actual packaging/material costs required to safely return the battery may be deducted from the amount paid. Any remaining eligible service amount will be refunded according to our Refund & Warranty Policy.

6. Non-Repairable Batteries

If Volt Core Inc. determines that a battery cannot be successfully repaired, no diagnostic or bench-testing fee will be charged, unless a different fee was clearly disclosed for that particular service before purchase.

The battery will be returned to the customer. The return shipment is covered by the return shipping charge paid at checkout and is not charged or deducted a second time. Reasonable actual packaging/material costs required to safely return the battery may be deducted from the amount paid. Any remaining eligible service amount will be refunded according to our Refund & Warranty Policy.

7. Repair Turnaround

Our typical repair turnaround time is approximately 2-3 business days after the battery is physically received by Volt Core Inc. Business days are Monday through Friday, excluding applicable holidays.

The 2-3 business day turnaround is an estimate and is not guaranteed. Some repairs may require additional time for testing, charging, cell balancing, parts availability, programming, electronic/BMS procedures, or other conditions discovered during service.

If a significant delay is expected, we will make reasonable efforts to notify the customer. Shipping transit time is separate from repair turnaround time.

8. Return Shipping

Volt Core Inc. arranges the return shipment after service is completed or when a battery must otherwise be returned.

U.S. return shipping is added during checkout at a flat rate based on the return shipping profile of each repair service:

  • Small profile: $20.00
  • Large profile: $30.00

Multiple units from the same profile receive that profile's single flat rate. If an order contains services from both profiles, the two rates are combined (currently $20.00 + $30.00 = $50.00). The return shipping amount is shown at checkout before payment.

The return shipping charge paid at checkout covers the return shipment of the battery and is not charged or deducted a second time.

Volt Core Inc. generally uses UPS or FedEx for return shipments but may select another suitable carrier when necessary. Return shipments will include tracking when tracking is available.

9. Customer Shipping Address

Customers are responsible for providing a complete and accurate return shipping address at checkout. Volt Core Inc. will use the shipping information associated with the customer's order when preparing the return shipment.

Volt Core Inc. is not responsible for additional costs, delays, misdelivery, or returned packages resulting from an incorrect, incomplete, outdated, or otherwise undeliverable address provided by the customer.

If a shipment is returned, redirected, or must be shipped again because of customer-provided address information, the customer is responsible for all additional shipping and, when applicable, repackaging costs. Volt Core Inc. does not guarantee that a shipping address can be changed after an order has been placed.

10. Lost or Damaged Inbound Shipments

The customer assumes responsibility for the battery while it is being transported to Volt Core Inc. If an inbound shipment is lost, damaged, delayed, misrouted, stolen, or otherwise not successfully delivered to Volt Core Inc., the customer is responsible for contacting the carrier and pursuing any applicable shipping claim.

Volt Core Inc. is not responsible for inbound packages before successful delivery to us. Customers are encouraged to retain their shipping receipt and tracking information until receipt has been confirmed.

11. Lost Return Shipments

If a return shipment arranged by Volt Core Inc. is confirmed lost by the carrier and the battery cannot be recovered, Volt Core Inc. will handle the applicable claim directly with the shipping carrier.

The customer will receive a 100% refund of the amount paid for the applicable repair service. The customer agrees to reasonably cooperate with any documentation or information required for the carrier's investigation or claim process.

12. Damaged Return Shipments

If a return shipment arranged by Volt Core Inc. arrives visibly damaged, the customer should promptly contact us and retain the battery, shipping box, packaging materials, shipping label, and other materials that may be required for a carrier claim.

Customers may be asked to provide photographs or other documentation. Volt Core Inc. will work with the applicable shipping carrier regarding the shipping claim. Customers should not discard damaged packaging or shipment materials until instructed to do so.

13. Shipping Destinations

Shipping availability and rates depend on destination, service purchased, carrier availability, applicable transportation restrictions, and checkout options available at the time of purchase.

Return shipping is currently available only for addresses in the 48 contiguous United States and the District of Columbia. We do not currently ship to Alaska, Hawaii, Puerto Rico, other U.S. territories, APO/FPO/DPO military addresses, Canada, or other countries.

Availability at checkout does not guarantee that every lithium battery or battery condition is legally eligible for transportation.

14. Carrier Delays

Volt Core Inc. is not responsible for carrier delays caused by weather, natural disasters, transportation interruptions, customs processing, government actions, hazardous-material restrictions, incorrect customer information, or other circumstances outside our reasonable control.

15. Unresponsive Customers and Automatic Return

If Volt Core Inc. requires additional information, authorization, or a decision from the customer in order to proceed, the repair may be placed on hold.

If the customer does not respond within 5 business days after our initial request, Volt Core Inc. reserves the right to close the repair order and return the battery or other customer-owned item to the shipping address associated with the order.

The return shipment is covered by the return shipping charge paid at checkout and is not charged or deducted a second time. Reasonable actual packaging/material costs may be deducted from the amount paid. Any remaining eligible service amount will be refunded according to our Refund & Warranty Policy.

16. Changes to This Policy

Volt Core Inc. may update this Shipping Policy from time to time. The version in effect when the applicable order was placed will generally govern that order unless otherwise required by law or agreed in writing.

17. Contact Us

Volt Core Inc.
1761 N Young Circle, Ste 3
Mailbox #315
Hollywood, FL 33020
USA

Email: info@lithiumbatteryrepair.com
Website: LithiumBatteryRepair.com